GENERAL GRIEVANCE CELL

Objective:
The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.
A Grievance Cell should be constituted for the Redressal of the problems reported by the Students of the College with the following objectives:
Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship etc.
• Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
• Suggestion / complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their
suggestions for improving the Academics / Administration in the College.
• Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
• Advising All the Students to refrain from inciting Students against other Students, teachers and College administration
• Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
• Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

MECHANISM FOR REDRESSAL OF GRIEVANCES OF STUDENTS and STAFF

The students are the main stakeholders in any institution imparting education, and its our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the institute has decided to provide mechanism to students for Redressal of their grievances as under:

• The Grievances may broadly include the following complaints of the aggrieved students

a. Academic

b. Non-Academic

c. Grievance related to Assessment

d. Grievance related to Victimization

e. Grievance related to Attendance

f. Grievance related to charging of fees

g. Grievance regarding conducting of Examinations

h. Harassment by colleague students or the teachers etc.

It is good to air a grievance rather than to keep it bottled up. protection of human rights is essential for all round development of an individual’s personality to realize the primary needs of the students and staff and secure civil liberties for everybody, a grievance Redressal cell has been constituted .the cell is indented to find solutions for problems like sexual harassment –any kind of physical or mental harassment , complaints regarding class room teaching-class room management ,completion of syllabus , teaching methods etc ,if and when they arise .the grievance Redressal cell convenes meetings periodically and takes steps to redress the grievance.

Scope:

The cell will deal with Grievances received in writing from the students about any of the following matters:-

Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.

• Financial matters: Related to dues and payments for various items from library, hostels etc.

• Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.

Functions:

• The cases will be attended promptly on receipt of written grievances from the students

• The cell formally will review all cases and will act accordingly as per the Management policy

• The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

Procedure for lodging complaint:

• The students may feel free to put up a grievance in writing/or in the format available in the admin dept. and drop it in boxes • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.

• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Department Level Grievance Redressal Committee

Head of the department -chairman

Three faculty members of concerned department-members

Institute Level Grievance Redressal Committee

1. Dr.V.V.Narsi reddy.............chairman

2. Dr.A.Narendra Babu.........member

3. Dr.A.Adisesha Reddy.........member

4. Dr.T.Vasantha rao...........member

5. Dr.B.samrajya lakshmi.........member

Central Grievance Redressal Committee

1. Dr.K.Appa Rao..........Principal

2. Dr.K.Srinivasa Reddy........Vice-principal

3. Dr.V.V.Narsi reddy----member

4. HOD...........member.